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Terms & Conditions

1.1 All offers and deliveries by JBN SECURITY are subject to these general terms and conditions of delivery and payment unless expressly agreed otherwise in writing.

1.2 If the client includes provisions or conditions in its order that deviate from - or do not appear in - these conditions, these are only binding for the supplier if and insofar as they have been expressly accepted in writing by JBN Security Products.

2.1 All quotations are without obligation unless explicitly stated otherwise.

2.2 If it appears that the information provided by the client in the application or agreement was incorrect, JBN SECURITY has the right to adjust the prices accordingly.

3.1 Assignments / orders are only binding if they have been confirmed in writing by the client or, in the absence of such confirmation, by the execution of the order by JBN SECURITY.

3.2 The client is always obliged to fully inform JBN SECURITY of the quality requirements it uses for the order, failing which JBN SECURITY, if this becomes apparent after acceptance of the order, shall be entitled to terminate the agreement without giving the client any right to compensation on any account whatsoever.

3.3 Non-functional differences between the products, services and all other specifications and quality indications and the actual execution of the work delivered do not entitle the client to any compensation in whatever form or on whatever account.

4.1 JBN SECURITY's prices are based on the cost-determining factors applicable to us on the date of the quotation. If the prices of these cost-determining factors undergo an increase after one month from the date of the offer and/or confirmation, even if this increase is the result of circumstances that could have been foreseen when the offer and/or confirmation was made, we are entitled to increase the agreed price accordingly, which increase is binding for the client.

5.1 The delivery period commences on the date the written order is received by JBN SECURITY.

5.2 Exceeding agreed delivery times for whatever reason shall not entitle the client to compensation, unless otherwise agreed in writing.

6.1 JBN SECURITY is entitled to split an order into partial deliveries and to invoice them while retaining the right to demand payment for each invoiced partial delivery in accordance with the applicable payment terms and conditions.

7.1 The risk for the goods shall be borne by the client from the time they are ready for delivery.

7.2 The risk related to the connection of equipment to the network is at the client's risk. Temporary failure of the internet / network to work does not entitle to compensation, unless otherwise agreed in writing.

8.1 All changes to the order, whether at the instruction of the client or as a result of the fact that due to any circumstances whatsoever a different execution is necessary, shall be considered as additional work if this involves more costs and insofar as there are fewer costs as less work. These will be invoiced to the client accordingly.

8.2 If JBN SECURITY, due to circumstances unknown at the time of the quotation or order confirmation, has to perform more work than agreed, or has to perform work under circumstances more difficult than it was aware of at the time of entering into the agreement, JBN SECURITY shall be entitled to charge the client for the additional costs incurred. If the client is unhappy with the additional costs involved, it has the right to cancel that part of the assignment that has not yet been performed.

9.1 With respect to the products, services and websites created by the client and also with respect to the production methods used by the client, the client expressly reserves all rights to and arising from intellectual property rights, such as rights to models, copyrights and patents, unless otherwise agreed.

9.2 All written publications provided by the client remain the property of the client and must be returned to the client immediately upon request. They may not, without the express written consent of the client, be copied in whole or in part, made available or made available for inspection to third parties, or used by third parties for the production of goods and/or services to which they relate.

10.1 Unless otherwise agreed in writing, JBN SECURITY guarantees that the assignment given to it has been carried out to the best of its ability, with due care and skill.

10.2 Warranty is only granted upon presentation of the original invoice.

10.3 JBN SECURITY does not provide any warranty when selling exchanged security cameras.

10.4 JBN SECURITY does not warranty repair or installation of software or virus damage.

10.5 JBN SECURITY is not liable or responsible for sold products that do not work properly caused by software or other programs installed on the computers by the client himself.

10.6 Prices and technical specifications are subject to change without notice.

10.7 No rights can be derived from the indication of recommended prices.

10.8 Failure of goods to function properly due to incompetence or incorrectly adjusted settings and/or installation work is not covered by the warranty. There can be appealed to our service department, for which we charge €65,- per hour excluding call-out costs and VAT.

10.9 JBN SECURITY records the infrastructure during installation whereby all matters are recorded as present at the time of installation. If any issues change in this structure causing the system to stop working this can be resolved by the installer at an hourly rate of €65,- excluding VAT and call-out charges.

10.10 JBN SECURITY only provides warranty on the products it supplies, in the form of repair, replacement or (partial) credit. JBN can never be held liable for consequential damage in any form whatsoever.

10.11 Specially ordered items can never be returned as a misorder.

10.12 Ordered items can only be returned as misordered items and JBN SECURITY will charge 15% restock fee when returning misordered items.

10.13 Excluded from warranty are parts subject to wear and tear such as hard disks and batteries.

11.1 Unless otherwise agreed, all payments must be made in Euro and are due on the bank account of JBN SECURITY by the due date stated on the invoice.

11.2 If payment has not been made within the payment term referred to in this article, JBN SECURITY is entitled, from the end of this term without notice of default, to charge a compensation for loss of interest of 13% per year or the legal interest - if higher - on the then outstanding amount. At the second reminder, an administrative fee will be charged to the debtor.

11.3 In addition to the purchase price and interest, JBN SECURITY is also entitled to claim from the client all collection costs, both judicial and extrajudicial, not caused by payment. Extrajudicial collection costs shall be payable by the client in each case where JBN SECURITY has secured the assistance of a third party for collection.

12.1. As long as the client has not made full payment for the entire agreed amount, all goods delivered remain the property of JBN SECURITY.

12.2. In the event the client fails to comply with any obligations under the agreement towards JBN SECURITY, JBN SECURITY is entitled to reclaim the goods without any notice of default, in which case the agreement is also terminated without judicial intervention. After a default in payment, 30 days after completion of the work, JBN SECURITY is authorized to make use of this.

13.1 The claim for payment is immediately due and payable in the event that the client is declared bankrupt, applies for a moratorium or for a general attachment of the client's assets, the client dies and furthermore, if the client goes into liquidation or is dissolved.

13.2 In the above cases, JBN SECURITY also has the right to terminate or suspend the agreement or the unperformed part thereof without notice of default or judicial intervention, without prejudice to its right to claim compensation for any damage it may suffer as a result.

14.1 Repairs will only be processed with a fully completed RMA form.

14.2 All RMAs must be accompanied by a copy of the purchase receipt.

14.3 When returning an RMA the product must be properly packed in a box, the shipment must be returned with sufficient postage. RMA goods must be received by JBN within 7 days after the RMA has been created.

14.4 In all cases where no defect is found with an RMA, a handling fee of Eur. 50,- ex VAT will be charged.

If in an order items are missing or wrong items are sent, you must report this within 3 days after receipt by email to JBN SECURITY. After this period JBN SECURITY can no longer be held responsible for missing articles or wrong articles sent.

Returning wrongly ordered goods is only possible after filling out an RMA form. Specially ordered goods will not be returned. The goods must be received by JBN within 14 days after the invoice date. The goods must be received by JBN in an unopened package without broken seals. The sender is under all circumstances responsible for properly packing the goods to be returned in an ombox with sufficient packing material and sufficient postage. Goods whose packaging has been written on, torn or damaged in any form whatsoever will not be returned. JBN is under no circumstances responsible for transport damage to returned goods. JBN will charge a 15% restock fee on returned goods. A credit will be made through a store credit to the account.

Dutch law applies to all contractual and pre-contractual relationships.