Disclaimer
JBN Security Systems B.V. Privacy Statement
1. Who is responsible for your personal data?
JBN Security Systems B.V. is responsible for the processing of personal data as described in this privacy statement.
Contact Information
JBN Security Systems B.V.
Bakkenzuigerstraat 52
1333 HA Almere
The Netherlands
Phone: +31 85 016 3355
Email: info@jbnsecurity.com
If you have any questions about privacy, personal data, or this privacy statement, please contact us at the email address above.
2. To whom does this privacy statement apply?
This privacy statement applies to personal data that JBN processes from, among others:
- customers and potential customers;
- contacts at business partners;
- suppliers;
- website visitors;
- users of a web store account;
- individuals who contact us by phone, email, or through a contact form.
JBN focuses exclusively on the business market and supplies, among others, installers, security companies, resellers, and other businesses.
3. What personal data do we process?
Depending on your relationship with JBN, we may process the following personal data, among other things:
- first and last name;
- company name;
- job title;
- business address;
- billing address;
- shipping address;
- phone number;
- email address;
- account information;
- username;
- customer number;
- order and billing information;
- payment status;
- correspondence;
- information you provide to us;
- IP address;
- browser and device information;
- data regarding the use of our website;
- cookie data;
- technical data necessary for support or service.
As a general rule, we do not process special categories of personal data, unless this is necessary and there is a valid legal basis for doing so.
4. For what purposes do we process personal data?
JBN processes personal data for the following purposes:
- creating and managing business customer accounts;
- processing orders;
- preparing and sending quotes;
- to fulfill agreements;
- shipping and delivering goods;
- invoicing and accounts receivable management;
- processing payments;
- handling returns and RMA requests;
- technical support;
- warranty and service processing;
- communication by phone and email;
- customer relationship management;
- providing information about changes to products and services;
- improving and securing our website;
- fraud prevention and security;
- complying with legal obligations.
5. On what legal grounds do we process personal data?
JBN processes personal data only if there is a valid legal basis for doing so.
Depending on the processing, this may include:
Performance of a contract
For example, for orders, deliveries, quotes, invoicing, and service.
Legal obligation
For example, for tax records and legal retention requirements.
Legitimate interest
For example, for managing business relationships, preventing fraud, securing our systems, and improving our services, provided that your privacy interests do not outweigh these purposes.
Consent
For example, when consent is required for certain cookies or marketing activities.
The Dutch Data Protection Authority emphasizes that a valid GDPR basis is required for every processing activity. Dutch Data Protection Authority
6. Business Accounts
For business customers, JBN may create an account or offer the option to create an account themselves.
The following information, among other things, may be processed within an account:
- name and company information;
- contact information;
- shipping and billing addresses;
- orders;
- invoices;
- returns;
- account settings.
The customer is solely responsible for keeping usernames and passwords confidential and for preventing unauthorized access to their account.
7. Automated Decision-Making
In principle, JBN does not make decisions with significant consequences for individuals that are based solely on automated processing without human intervention.
However, systems may be used for supporting processes, such as:
- fraud detection;
- account verification;
- credit or payment status;
- technical security;
- detection of unusual usage.
If JBN uses automated decision-making within the meaning of the GDPR in the future, we will provide additional information about this.
8. How long do we retain personal data?
JBN does not retain personal data longer than necessary for the purpose for which it was collected, unless a legal obligation requires a longer retention period. The GDPR does not specify a general fixed retention period; organizations must determine what is necessary on a case-by-case basis. Dutch Data Protection Authority
In principle, we adhere to the following guidelines:
Customer and business contact data
For as long as the business relationship exists and thereafter for as long as necessary for administrative purposes, warranties, disputes, or legal obligations.
Financial records and invoice data
For the duration of the statutory tax retention period.
Order and delivery data
For as long as necessary for order processing, warranties, service, record-keeping, and legal obligations.
Account information
For as long as the business account is active or remains necessary for the provision of services.
RMA and service data
For as long as necessary for service, warranty, evidence, and administrative purposes.
Correspondence
For as long as necessary to address the matter in question and any resulting obligations.
Website and cookie data
In accordance with the retention periods applicable to the relevant cookies or technical data.
9. Sharing Personal Data with Third Parties
JBN shares personal data with third parties only when necessary for the provision of our services, based on a legal obligation, or when there is another valid basis for doing so.
Examples include:
- carriers and logistics service providers;
- suppliers and manufacturers;
- IT and hosting providers;
- online store and software systems;
- administrative and accounting service providers;
- payment and financial service providers;
- cloud and communication providers;
- service and repair partners;
- government agencies if we are legally required to provide data.
Where necessary, JBN enters into data processing agreements with parties that process personal data on our behalf.
JBN does not sell personal data to third parties.
10. Transfer Outside the European Economic Area
Some suppliers, software services, or cloud platforms may process personal data outside the European Economic Area.
When this occurs, JBN ensures that appropriate safeguards are in place to the extent required by the GDPR, for example, through the use of an adequacy decision or approved contractual clauses.
11. Cookies
JBN uses cookies and similar technologies to ensure the website functions properly, to analyze usage, and, where applicable, to support marketing features.
We may use, among other things:
Functional cookies
Essential for the operation of the website and online store.
Analytical cookies
To gain insight into the use and performance of the website.
Tracking and marketing cookies
Used to measure or personalize ads or track behavior across websites.
For cookies that require consent, we ask for this consent before the cookie is placed.
For tracking cookies, it must be clearly stated which parties are involved, for what purpose data is processed, and how consent can be withdrawn. Dutch Data Protection Authority
You can change your cookie preferences through the cookie settings on our website and through your browser settings.
12. Marketing and Commercial Communications
JBN may use business contact information to inform customers and business partners about products, services, and relevant business developments, to the extent permitted by law.
When consent is required, we will request it in advance.
You can always opt out of electronic marketing communications using the opt-out option in the message or by contacting us.
13. Security of Personal Data
JBN takes appropriate technical and organizational measures to protect personal data against:
- loss;
- misuse;
- unauthorized access;
- unintended disclosure;
- unauthorized alteration.
We periodically review our security measures and adjust them as necessary.
14. Your Privacy Rights
You have the right, where applicable, to:
- access your personal data;
- have inaccurate data corrected;
- have personal data deleted;
- have the processing restricted;
- object to the processing;
- to withdraw consent;
- to have personal data transferred;
- to file a complaint with the Dutch Data Protection Authority.
A request can be submitted via:
JBN may request additional information if necessary to properly verify your identity.
We do not routinely request a complete copy of an identification document.
We generally respond within the statutory timeframe.
15. Filing a Complaint
If you have a complaint regarding the processing of your personal data, please contact us first so that we can assess the complaint.
You also have the right to file a complaint with the Dutch Data Protection Authority.
16. Minors
JBN’s website and services are intended for business users and not for children.
JBN does not intentionally collect personal data from individuals under the age of 16 without valid consent from a parent or legal guardian.
If you suspect that we have unintentionally processed personal data from a minor, please contact us at info@jbnsecurity.com.
17. Third-Party Links and Services
The JBN website may contain links to websites, apps, or services provided by manufacturers and other third parties.
JBN is not responsible for the privacy practices of these parties. We recommend that you consult the privacy policy of the relevant party.
18. Changes to This Privacy Policy
JBN may amend this privacy statement if legislation, business processes, or the systems used change.
The most current version is published on our website.
In the event of significant changes, we may provide additional information to our business partners.
19. Online Dispute Resolution Platform
The previous reference to the European ODR platform is no longer applicable. The platform has been discontinued, and Regulation (EU) No. 524/2013 was repealed effective July 20, 2025. EUR-Lex
Furthermore, since JBN supplies exclusively to business customers, a consumer ODR provision is not applicable.
20. Contact
Do you have questions about this privacy statement or about the processing of your personal data?
Please contact:
JBN Security Systems B.V.
Bakkenzuigerstraat 52
1333 HA Almere
The Netherlands
Phone: +31 85 016 3355
Email: info@jbnsecurity.com